While in reaction mode, responses are based on impulse and with little additional collective data. The scammer’s tactics pull the recipient of the scam further into reaction mode. Tech support scammers further escalate the call, using high tones of voice, demands of urgency, and call on your empathy to help solve a problem they created. Utilizing their program and ability to freely roam on your computer while they have remote access, they disguise the origin of the funds transfer, which is in actuality a transfer of funds between your own bank accounts. In scenarios where a refund is requested, they facilitate what appears to be a transfer of funds by walking you through steps to log into your own online bank account. During the call, the scammer will try to persuade you to give remote access to your device to fix the problem, and sometimes will ask for immediate payment for their services. While in reaction mode, you call, hoping to resolve the issue. Tech scammers may claim, “There is a virus on your device,” “Your security subscription has been automatically renewed,” or “You have been charged for a year’s subscription of antivirus.” In the communication, a link or phone number is included, which you are urged to contact immediately to rectify the issue. The message spikes your anxiety and drives your response to be reactive. ![]() ![]() ![]() In the computer tech support scam, you are contacted by phone, pop-up or email on your computer.
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